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Returns FAQ

What is your Return Policy?

Most products may be returned within 30 days of its delivery. Please ensure that items are unused, have not been installed, and are in original factory condition. (Items are specified as non-returnable on individual product pages.) Returns for store credit include free shipping back to us.

For returns for refunds, we will deduct $14 to cover shipping and restocking. Refunds may only be issued to the credit card or Paypal account use to make the original purchase.

How do I request a return?

For online orders, simply find the Customer Service area at the bottom of our Homepage. Find and select Request a Return. Here you will need your order number + email address. Once you have specified the items you would like to return and why, we’ll send over a prepaid label and return instructions.

If you purchased your items over the counter at one of our stores, we offer complimentary returns at our PDX + NYC locations. You will need your order number – and receipt if possible – and our team will take care of you! (Please note: Our NYC and Pittsburgh showrooms cannot accept any online returns at this time due to spatial limitation.)

Can I return in-store purchases online?

Yes! If you have the order number + email address associated to the order, simply visit our Request a Return page to start your return. If you have trouble finding this information, you can reach us at Customer Support for further assistance from our team.

When can I expect my refund or store credit?

It takes our warehouse about 1-2 weeks to receive + process your return. We’ll send you an email just as soon as we issue your refund or store credit.

How do I return a gift?

We offer store credit for gift returns. You can reach us at Customer Support for further assistance from our team.

How do I return a Registry purchased item?

Please reach out to 
Customer Support for further assistance from our team. We will be happy to help!

What if my item is damaged, defective, or incorrect?

If you have received a damaged, defective, or incorrect item, contact Customer Support with your order number + a photo of the damaged or wrong item. We’ll take care of you!