We are always here to help or answer any questions you have. We can be reached at email@example.com or by phone at 1 (844) 209-7735.
Prior to Ordering:
Our trade team is available Monday through Friday, 7am to 5pm to build estimates and quotes for approval. If a proforma invoice is required prior to placing the order, our team can build and forward one to you.
Spec sheets and finish samples are available at any time. Spec sheets can be downloaded and viewed on individual product pages and finish samples can be requested here. Finish samples are currently only available free of charge in the United States, but if you are willing to pay shipping charges and any associated fees we can accommodate international requests.
We do not offer complete product samples, but in most cases a single product may be ordered and returned for a full refund. Please see each Products individual details to see if it qualifies for return.
We accept the three major credit cards: MasterCard, Visa, and American Express. We also accept payment through PayPal, via wire transfer, or by check.
Orders can be placed in our retail stores, through our trade team by phone or email, as well as through our website while logged in. There is no minimum order amount. Payment is required in full to release an order to production. Once payment is provided, items go into production on their designated lead times.
After production, we ship the order via UPS Ground (unless specified otherwise) and will email a tracking number to you within one business day of shipment.
Once a package is received, please review the contents to verify everything matches what was ordered, and what is on the packing slip. Miss-shipments or damaged items need to be reported within 5 business days of receipt to properly file a claim. Items needing to be replaced due to damage or miss-shipments will need to be shipped back. We will pay for shipping both ways, but in most cases the item will need to be returned prior to manufacturing the replacement.
Should you wish to make any changes to your order, they must be done within one business day of your purchase. This includes cancellation requests, product modifications, and quantity adjustments.
After one business day orders are considered Final Sale
Lead times vary from item to item depending on current stock levels. Manufactured to order goods typically take 3 weeks to manufacture. Stock fixtures and goods can take up to 5 business days to process and ship from our Portland, OR factory. Each product page will have a lead time quoted above the product details.
For all products, lead time can vary based on the quantity ordered, as many of our products are manufactured to order. Please reach out to our trade team for an accurate lead time if you are ordering a large quantity.
Due to our factory’s capacity to produce orders, some large orders may require extended lead times. Please connect with our Trade Specialist’s if this is a concern for you.
Similarly, some large quantities of single products on orders may not be returnable if a certain number is exceeded.
The starting trade discount is 10% off the list price on any product. Our trade discount works on a tiered pricing structure based on yearly totals. The more you order, the greater the discount will be. Your end of year total will determine your discount for the next calendar year.
While not all our fixtures are UL rated, they are manufactured within UL 1598 standards. Our UL fixtures are also rated for use in the Canadian market. Each fixture will state its current UL status in the “Product Detail” section on the product page. Any fixture that is UL listed will likely also be suitable for damp locations. This can be found in the product detail section.
While a lot of our lights are manufactured to order, we do have a limit to what we can custom manufacture. The minimum number of fixtures required for us to consider customizing is 20. We will then evaluate your custom request based on feasibility, quantity, and the level of customization.
At this time, we have chosen not to wholesale our products in order to keep prices low while still offering the best support we can. We can still manufacture goods in large quantities. If you are interested in bulk purchasing our product, please reach out to our trade team to discuss possibilities.
We can ship our products internationally. You can receive a quote for international shipping through the website, or through our trade team. International shipping costs through UPS include duties, tax, and brokerage fees.
While we do not hold international certification for our lights, our lights are compatible with both 120-volt and 220-volt systems. This makes them safe to use internationally, so long as the light bulbs are sourced within the country the fixtures are shipping to, and the plug-in versions use an adapter.
If you wish to return an item you have ordered, please initiate the return within 30 days of receipt. You can do this by emailing our trade team, or via our “Request a Return” form on the website. Returns cannot be accepted for installed goods, damaged goods, or anything built to order including pendants, GU24 additions, or pull chain modifications.
Once a return is initiated, you have two weeks to return the product. Once the product is received, a refund will be given in the manner the purchase was made.
We guarantee our light fixtures against defects in materials and workmanship for a full year. Our fixtures are built with patience and care and should last a lifetime when properly used. We cannot guarantee our products when installed incorrectly or when used with improper specialty light bulbs or light bulbs over the maximum allowable wattage. We will repair or replace any guarantee claim at our discretion. No reimbursements can be given for the installation or removal of any product in question.
For additional information regarding returns, shipping, or fixture care, please visit our customer service section listed at the bottom of the page. You can also reach out to our trade team at any time regarding any additional questions or concerns.
Email: firstname.lastname@example.org | Toll Free: 1 (844) 209-7735